Privacy Policy

Welcome to spincity. We are committed to protecting the privacy and security of our players in Malaysia. This Privacy Policy explains how we handle your personal information when you use our website and services.

This policy applies exclusively to the services provided by spincity. It does not cover third-party websites, external links, or payment portals that you may visit after leaving our platform. Once you leave our site, the privacy policies of those external entities apply.

To provide a secure and compliant gaming environment, we collect the following categories of data:

• Account and Identity Data: Username, password, email address, and contact details to maintain your account and communicate with you.
• Verification Documents: Copies of identity documents and proof of address used to verify your identity and age (KYC process).
• Payment Data: Transaction history and payment method details to facilitate deposits and withdrawals.
• Gaming and Transaction Activity: Records of games played, betting history, and financial transactions to ensure fair play and account auditing.
• Technical Data: IP address, browser type, device operating system, and usage patterns to optimize site performance and security.
• Support Communications: Records of correspondence when you contact our support team for assistance.

We gather information through three primary methods:

• Directly from You: When you register an account, submit verification documents, or contact our support team.
• Automatically: Via cookies and similar technologies when you interact with our platform.
• Partner Providers: From trusted service providers, such as payment processors and verification agencies, to confirm the validity of your information.

Your data is processed for the following essential purposes:

• Account Management: Creating and maintaining your player profile.
• Financial Processing: Managing deposits and payouts to your registered account.
• Compliance: Verifying your age and identity to prevent underage gambling.
• Security: Detecting and preventing fraud, money laundering, and multi-accounting.
• Personalization: Improving your user experience by tailoring displayed content.
• Legal Obligations: Fulfilling requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotions and updates, but only if you have provided explicit consent.

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Our partner payment processors, identity verification services, and technical infrastructure providers.
• Legal Authorities: When required by law or to respond to valid legal requests from regulatory bodies.

We implement robust security measures to keep your data safe:

• Encryption: Using secure encryption protocols for data in transit.
• Access Control: Restricting internal access to personal data to only those employees who need it for their role.
• Isolation: Keeping payment data separated from general account information.
• Monitoring: Continuously monitoring our systems for unauthorized access or security threats.

We use cookies to enhance your gaming experience, remember your preferences, and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

You have several rights regarding your personal data, including:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the removal of your data or its transfer to another service.
• Objection and Withdrawal: Object to certain types of processing or withdraw your consent for marketing.

Personal information is generally retained for the duration of your active account lifecycle. Following account closure, we retain specific records for the timeframe required by applicable law in Malaysia to satisfy regulatory, legal, and auditing requirements.

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account was created by a minor, we will take immediate action to close the account and void any associated transactions.

Parents or guardians who suspect a minor is using our platform should report this immediately via the channels on our Support Page.

Some of our essential service providers operate outside of Malaysia. When data is transferred across borders, we ensure that appropriate safeguards are in place to protect your information and maintain a level of security consistent with our policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official contact methods available on our Support Page.