Terms & Conditions

1. Acceptance of Terms

By accessing or using the spincity platform, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you (the user) and the platform operators. If you do not agree with any part of these terms, you must immediately cease using the website and its services.

We reserve the right to update these terms at any time. Continued use of the platform after such changes are posted constitutes your formal acceptance of the revised terms.

2. Eligibility

To use our services, you must be at least 18 years of age (or the legal minimum age for gambling in your specific jurisdiction). By registering, you confirm that you have the full legal capacity to enter into this agreement.

Access to this platform is restricted in certain regions. It is your responsibility to ensure that your use of the site complies with the local laws applicable to Malaysia and your current location.

3. Account Registration and Security

When creating an account, you must provide accurate, current, and complete information. Providing false details may lead to account termination and loss of funds.

• Verification (KYC): We require identity verification before any withdrawals are processed to prevent fraud and money laundering.
• Account Limits: Only one account is permitted per person, household, or IP address/device.
• Responsibility: You are solely responsible for maintaining the confidentiality of your password and for all activities that occur under your account.
• Compromised Accounts: If you suspect unauthorized access, you must contact our support team immediately through the channels provided on this site.

4. Deposits and Withdrawals

We support various payment categories for your convenience. All transactions are processed in MYR (RM).

• Limits & Timing: Deposit and withdrawal limits, as well as processing times, are displayed within your account and may vary based on the selected payment method.
• Ownership: Payment methods used must belong to the account holder. Third-party deposits or withdrawals are strictly prohibited.
• Verification: Payouts are subject to successful account verification and security checks.

5. Bonuses and Promotions

All promotional offers are subject to their own specific terms and conditions. You can view current offers on our Promotions Page.

• Wagering Requirements: Bonus funds are not immediately withdrawable. They must be "played through" a specific number of times (wagering requirements) to be converted into cash.
• Fund Separation: Bonus funds are kept in a separate balance from your cash deposits.
• Betting Limits: Maximum bet rules may apply while a bonus is active. Exceeding these limits may void the bonus.
• Bonus Abuse: Any attempt to manipulate bonuses through hedge betting or multiple accounts will be flagged as abuse, leading to the forfeiture of bonuses and winnings.

6. Game Rules and Fair Play

Fairness is our priority. All games on the platform utilize certified Random Number Generators (RNG) provided by our licensed game suppliers to ensure unbiased outcomes.

• Technical Errors: In the event of a technical glitch or connection failure during a round, the round may be voided, and stakes will be refunded to your account.
• Disputes: Disputed rounds will be investigated using server logs. The platform's technical record serves as the final authority in determining game outcomes.

7. Prohibited Activities

To maintain a safe environment, the following activities are strictly forbidden:

• Fraudulent activity or initiating chargebacks after receiving winnings.
• Collusion between players to manipulate game outcomes.
• Arbitrage, hedge betting, or any strategy intended to guarantee a win.
• The use of bots, scripts, or automation software.
• Exploiting technical bugs or glitches for financial gain.
• Money laundering or using the platform for non-gaming financial transfers.

Violation of these rules may result in immediate account suspension and the forfeiture of all remaining balances.

8. Responsible Gambling

We are committed to providing a safe gaming experience. We offer several tools to help you manage your play:

• Management Tools: You may set deposit limits, session reminders, or request cool-off periods.
• Self-Exclusion: You may request total account exclusion. Once a self-exclusion period is set, it cannot be cancelled early.

For more detailed information and guidance, please visit our Responsible Gaming page.

9. Intellectual Property

All content, logos, graphics, and software on this website are the property of spincity or its partners. You are granted a limited license to access the site for personal, non-commercial use.

You may not reproduce, modify, or distribute any part of our branding or content without prior written consent.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, as the platform may be offline for scheduled maintenance or due to factors beyond our control.

While we strive for accuracy, obvious errors in displayed odds, account balances, or payout calculations may be corrected at our discretion.

11. Suspension and Termination

We reserve the right to suspend or close any account if we suspect a breach of these Terms & Conditions. During an investigation, account access and withdrawals may be temporarily frozen.

If an account is closed for legitimate rule violations, remaining balances may be withheld. If closed for other reasons, balances will be handled according to our standard payout procedures.

12. Data Protection

Your privacy is important to us. We collect and process personal data strictly to provide our services and ensure security. For a full explanation of how your data is handled, please refer to our Privacy Policy.

13. Complaints and Disputes

If you have a concern, we encourage you to use our internal complaint channels first. Please provide your account ID and a detailed description of the issue to our support team.

We aim to resolve all disputes fairly and promptly. If a resolution cannot be reached internally, the matter will be handled in accordance with our internal dispute resolution guidelines.

14. Changes to These Terms

We may modify these terms from time to time to reflect changes in service or legal requirements. All updates are posted on this page. We recommend checking the "Effective Date" at the top of this page regularly to stay informed.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact our support team through the official help channels available on this website.